Most frequent questions and answers
Your order is packed in a hard box and double vacuum sealed. It is discretely packaged and labelled with zero smell and no indication of the products inside to maintain your privacy.
Shipping cost is $15 per order. If the order is $149+ then shipping is free.
We are proud to serve all of Canada nationwide. Please note however, in Rural areas, such as the Territories, and Northern Quebec, we have had instances of courier theft, and as such if you are ordering from these areas, we cannot guarantee the safety of your package. We will not be responsible for orders that are lost or damaged in these areas.
All orders are sent via XpressPost in 2-3 day business days, a delivery and tracking number will be emailed to you once your order has been processed. You can track it from there.
We ship orders promptly but sometimes there are delays with our courier. If you do not receive your order 2 days after the expected delivery date, email us and we will file a trace with our courier. If it’s deemed “unrecoverable”, we will reimburse up to $100. This reimbursement will only be offered once in your accounts lifetime – we recommend adding in customer notes “request for a required signature upon delivery” to ensure theft is not an issue. There are no refunds for transactions if late due to any postal issues. If the re-sent package is lost or confiscated there will be no refunds.
All orders $400+ will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying “No Signature Required”. If you refuse signature required we will not be responsible for missing or confiscated packages.
We will decide, at our discretion and on a case-by-case basis whether or not to reship the package.
We only accept Interac e-Transfer payments for now.
Yes, as legalization has come to Canada, we are now required to pay taxes on our sales.
An E-transfer email can take 30 minutes to an hour to reach our email once you send payment. We will process the payment and pack your order. Once your order ships, we will send a shipping confirmation email with a link to track your order.
We have a $75 minimum order amount. There is no max order amount. Orders under $199 are charged a $15 flat rate shipping fee. Orders $149+ are shipped free of charge.
Once you submit your order, we will email you a receipt with instructions to pay. Your order will be on hold until your submit payment via Interac E-transfer. After a day or two, we will send a reminder email to pay for your order. If we do not receive your payment in 5 business days, your order will be cancelled.
ORDERS & RETURNS
A product can only be returned if it’s defective, shipped in error, or recalled. Products eligible for return may be returned to our Warehouse or by connecting with our Customer Care Centre via our Contact page for an online return. For products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.
No, with the exception of recalled or defective product. For those products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.
To request an order cancellation you must contact the Customer Care Centre. The Customer Care Centre may or may not be able to cancel an order depending on the status of fulfillment. If the order is not cancellable, it will be shipped as ordered and you will be charged accordingly.
REWARDS & POINTS
For every $1 dollar that you spend (excluding shipping), you will earn 1 point. For each product review you submit that is published, you will earn 30 points. You will also get a one time 100 points sign up bonus upon joining our site. For every 100 points you accumulate, you will receive a $1 discount that can be used towards any future orders. Points can be redeemed for anything in our online store, without any restrictions.
Sometimes we will have specials which require a customer to enter a coupon code. The coupon code must be entered to receive the discount or special promo. The promo code must be entered in the ‘Coupon’ field on the ‘View Cart’ page. NOTE: Only ONE coupon can be used at a time – coupon codes cannot be combined together. If you use rewards points on an order, a coupon code cannot be used on that order.